Shiseido Reviews

Don´t buy this garbage. I bought one eyelash curler about 2 years ago and yesterday when I was curling my eyelashes it broken and bounced into my eye. And they response was that he expired the warranty as if the product was cheap. They asked me for a medical examination, hahaha I never told them that it hurt or dying, I told them that it hurt. At least they could give me a new one, but no. I wish I would give zero stars.

My Black Friday order got “stuck” in the system. Customer service takes several days to a week to respond. I called them and coincidentally their system is “down” that day and they can’t help me. After getting my order unstuck they proceeded to cancel it.

To be honest you’d expect higher quality for the price you Pay. Kiehls is much better.

Shiseido pure retinol instant treatment eve mask . Good for a couple of uses leave for 15 minutes. Does not irritate eyes smooth finish. Light weight formula. I am 41 years old and this is my first time trying a under eye mask. I have not used this product long enough to see a difference.This was a sample.

They won't accept reviews that aren't good. Mine wasn't even that bad, I just said what my honest experience was with the sunscreen being greasy and the serum didn't do anything for me. (it even irritated my face but I left that out on purpose) They declined my review and I reached out again but never got an explanation. Very unprofessional, especially considering the high-end price you pay.

When I used my referral code with my friend, as it says we get $20 off reward. I have tried to contact the customer service on this matter that I didn't receive my reward code and when my friend who got my referral code already received her package.
They kept hanging me to sometime call the customer service or wait 2/3 days more. Sometime they just say that they can't hear (on phone) and hung up.
It's the worst customer service ever. Which makes me feel I can use other good products instead of shiseido. The worst is customer service isn't helpful and always makes us hold longer for a small service requests.
If anybody wants to use the referral code thing, make sure it's worth it because they wont give you reward as they say that they do. It's a waste of time and money honestly.

TOTAL RETAIL FAIL!!
Take your money for goods advertised on website as available. They take your £££ and then cancel the order (it must be some bank interest scam). THREE times this happened and they claim "they dont know what stock they have". Very worrying considering theyre running on-line retail lol!!

In this day in age, I can't believe that shiseido would test their products on animals. This made easy for me not to buy shiseido products and I'll tell my friends to. Very disappointing and shame on you shiseido.

I love their products but very bad customer service!! No reply none!
Order No.
SUK00098757
Date
18 May 2021
Total
£324.50
Status
In Preparation
ORDER DETAILS
Order No.
SUK00068249
Date
8 Dec 2020
Total
£263.00
Status
In Preparation
ORDER DETAILS

This is from their website update!

I love shiseido, do all their product do everything they claim, maybe not but I still love them all. I own the ultimune, their eye night cream, their toner, their cleansers, their newer an older face cream lines, the waso line, their 50 SPF, their softener and even their lotions. I love the smell and the luxury feeling to every product!

It could be the placebo of the price-tag ("it's expensive so it has to be good"), but I love their products and think they work well.

I have a regimen that features a face wash; serum; eye, day & night cream and it is like the superfood for my face. My fiancé and family complimented on how ‘fresh' and ‘invigorated' my skin looked within one week of using. I couldn't help but agree with them.

Word of caution: The products are *very* rich so if you're prone to breakouts, I could see this being a bad option.

Custom service is pathetic low.

Always first look if a frag is from Shiseido Group, if is, just pass it.

D&G is no longer D&G, it keeps its name, but actually the reality is, it became fake frags.

They buy frag companies, putting cheap ingredients into it, people still think its that brand... but its not.

I got many health problems with there frags, some even do have a puke smell when it comes on the skin.

Filled lot of papers from there side, but its all wasting your time with the Shiseido Group.
I did send the bottle to them, I could take something else of there crap products for less money and less ml.
They call this custom service... I call it pathetic.

I always used the black bottle of Shiseido Zen perfume. They now sell Zen in a square gold bottle. Before buying it, since I have a high sensitivity to smells, I called Shiseido to be sure the formula was the same. I was promised there had been no changes. My husband bought me a bottle for Christmas. Due to Covid, I've been out very little. When I finally put on the perfume, I quickly started getting a terrible headache. I got online and saw that the new perfume has a different formula than the old one I used. Now it has been over 30 days and I can't return the perfume. I called Shiseido to see if they would be wiling to assist me since they informed me incorrectly and I would never have bought the perfume knowing the formula was different. They took no responsibility and would not do anything to help!

Just bought a 7 lights illumination powder 😍 and i couldn't be happier.... its very good the quality and the colors the touch and the smell )))

Just bought a 7 lights illumination powder 😍 and i couldn't be happier.... its very good the quality and the colors the touch and the smell )))